QUALITY ASSURANCE

Fuchs stands for trained specialists who work according to the highest quality standards.

Your move is our business. Thanks to various certifications of the moving industry, we can guarantee the best quality.

PROJECTPLANNING

Our comprehensive project planning ensures a smooth and stress-free move.

Our moving experts create a precise schedule and your individual moving concept. Our team leaders and the relocation team pack your goods in the appropriate material, some of which we have developed. Our fleet includes numerous vehicles that ensure optimal transport. So, your move becomes an expert matter and guaranteed successful.

FUCHS
ACADEMY

In our in-house Fuchs Academy, we turn employees into specialists.

Each and every one of our moving experts is highly trained, every step is perfect, there are no exceptions. So you can sit back and enjoy your move.

CUSTOMER
SATISFACTION

We know how to satisfy our customers and how to exceed expectations!

From the planning through to the preparation and implementation of the move, we plan every detail and our customers feel that. We adhere to guaranteed deadlines and, in addition to the transport, offer you numerous other services as part of our Fuchs Full Service.

Our Certificates

For your safety, we strictly adhere to established quality standards:

ISO 9001: 2015 is the established and globally known standard for the certification of quality management systems. Also this year we received the certificate for the management system according to EN ISO 9001: 2015 taking into account the standards EN 12522/1 + 2, EN 14873 part 1 + 2 as well as ÖNORM D-1000 from TÜV Austria.

Total Quality Management means seeing quality as the top priority of a company and guaranteeing this across all areas. This year, we again received the certificate for Total Quality Management from TÜV Austria.

The Contractor Register Austria (ANKÖ) is a full-service provider in the field of public procurement. The primary goal is to increase efficiency in public procurement. With this certificate we belong to the list of suitable companies in Austria.

As a moving company, we had to meet more than 200 quality criteria to receive the FAIM certificate. This includes the areas of management of supply chains, customer service, qualification of employees, suitability and security as well as data protection.

Like the ÖGVS tests of large national chains, the ÖGVS “Outstanding Relocation Companies” test is based on performance in the areas of customer service and consulting. In addition, the test considers aspects such as transparency and quality standards.

 

We are a Climate Neutral Company – since 2022!

 

Fuchs relocations has implemented the ProMovers environmental management system based on DIN EN ISO 14001:2015 for the furniture logistics sector.

In the ‘B2B-Award 2023 Austria’ assessment conducted by ÖGVS, we not only received this award but also garnered positive feedback from panelists who were queried about their experiences with various companies. The key criteria evaluated were the ‘Customer Satisfaction Score,’ the ‘Customer Service Score,’ and the ‘Price-Performance Score’.

Our Certificates

For your safety, we strictly adhere to established quality standards:


ISO 9001: 2015 is the established and globally known standard for the certification of quality management systems. Also this year we received the certificate for the management system according to EN ISO 9001: 2015 taking into account the standards EN 12522/1 + 2, EN 14873 part 1 + 2 as well as ÖNORM D-1000 from TÜV Austria.


Total Quality Management means seeing quality as the top priority of a company and guaranteeing this across all areas. This year, we again received the certificate for Total Quality Management from TÜV Austria.


The Contractor Register Austria (ANKÖ) is a full-service provider in the field of public procurement. The primary goal is to increase efficiency in public procurement. With this certificate we belong to the list of suitable companies in Austria.

As a moving company, we had to meet more than 200 quality criteria to receive the FAIM certificate. This includes the areas of management of supply chains, customer service, qualification of employees, suitability and security as well as data protection.

Like the ÖGVS tests of large national chains, the ÖGVS “Outstanding Relocation Companies” test is based on performance in the areas of customer service and consulting. In addition, the test considers aspects such as transparency and quality standards.

According to the current circumstances, it can only be right that two of our employees have qualified as Covid-19 representatives. This means that they know how to react in certain situations in order to protect themselves and other colleagues.

Our Memberships

We guarantee compliance with industry-specific quality standards through these memberships:

FIDI is the global association of quality-certified international moving and relocation companies. With this membership we show that we specialize in international relocations and that we rely on the highest quality standards in the moving industry.

FEDEMAC is a European association for moving companies. It promotes quality standards on a European level. The membership guarantees, among other things, the possession of appropriate equipment and materials, trained personnel, packaging specifications and many years of experience.

The International Association of Movers (IAM) is the largest global trade association for the moving and freight forwarding industry with more than 2,000 members. This includes companies that offer moving, freight forwarding, shipping, logistics and related services in more than 170 countries.

The ÖMTV is the official platform of all certified moving providers in Austria. As a member, we guarantee the best service through the highest quality and compliance with prescribed ethical rules.

Fuchs Relocations has decided to become a member of ProMovers in 2022. As ProMovers deals among other things with big topics like quality & environment, we see another chance to increase our quality standard and customer satisfaction.

Our Memberships

We guarantee compliance with industry-specific quality standards through these memberships:


FIDI is the global association of quality-certified international moving and relocation companies. With this membership we show that we specialize in international relocations and that we rely on the highest quality standards in the moving industry.


FEDEMAC is a European association for moving companies. It promotes quality standards on a European level. The membership guarantees, among other things, the possession of appropriate equipment and materials, trained personnel, packaging specifications and many years of experience.


The International Association of Movers (IAM) is the largest global trade association for the moving and freight forwarding industry with more than 2,000 members. This includes companies that offer moving, freight forwarding, shipping, logistics and related services in more than 170 countries.

The ÖMTV is the official platform of all certified moving providers in Austria. As a member, we guarantee the best service through the highest quality and compliance with prescribed ethical rules.

Fuchs Relocations has decided to become a member of ProMovers in 2022. As ProMovers deals among other things with big topics like quality & environment, we see another chance to increase our quality standard and customer satisfaction.

Contact us

Soner GÖKMEN
Soner GÖKMENManaging Director / Relocation Management
Heinrich KLIMETSCHEK
Heinrich KLIMETSCHEKCEO / Relocation Management

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